Policies

CHECK-IN / CHECK-OUT. Normal check-in is from 3 PM to 8 PM. If you expect to arrive after 8 PM please call or email us for late check-in instructions. Please note the following fees apply - check-in between 8:00-10:00 PM is $50; check-in after 10:00 PM is $100. Please contact us for mobile key option which may be available to avoid late fees. All guests must produce a valid 21+ ID upon check-in. Check-out is at 11:00 AM. Late check-outs must be approved in advance or additional charges may apply.

RESERVATIONS. A deposit of one-night's rate is required to guarantee a one-night reservation, and a deposit of half of the total is required for longer reservations. All balances are due in full at or prior to check-in.

CANCELLATION. Reservations must be cancelled by 12:00 PM, local hotel time, 14 days prior to arrival to receive a full refund*. For multi-room reservations, or single room reservations of 6 days or longer, reservations must be cancelled 30 days prior for a full refund*. Whole House reservations and modifications must be cancelled 60 days prior for a full refund*. Any cancellations after the above periods will forfeit the entire deposit.

We strongly recommend trip insurance. Typically trip insurance will cover your stay against the unexpected.

*Note all refunds are less 3.75% service charge. This is the amount charged to us by our credit card processor.

GROUPS, WEDDINGS & PARTIES. For groups reserving three or more rooms, a 30-day or 60-day cancellation policy applies as noted above, and a deposit of half of the total is required. Guests planning events or weddings at an outside venue must make arrangements with us directly before booking any rooms. In certain circumstances there may be a requirement to take over the whole six room hotel. We do this to protect the expectations of both the group, and for other guests who would otherwise be on the property at that time. Fathoms is a small hotel, and we want your event to be as special as possible.

Due to Fathoms’ small size, only registered guests are permitted on the property. Exceptions to this policy can only be made only if requested in advance, and approved in writing by Fathoms prior to arrival.

Note - Fathoms does not hold weddings on the property, but can facilitate wonderful, small and very special elopements.

MINIMUM STAYS. A two-night minimum stay is required in our waterfront rooms (Helm, Starboard and Windward) on all weekends when a Saturday night is included. A two-night minimum stay may be required in all rooms during peak dates and holidays.

ROOM OCCUPANCY. Fathoms has only one king bed per room, for one or two guests maximum. If you are traveling with additional adults or children, we have two rooms (the Delmara and the Helm) that can accommodate two more guests (maximum occupancy of four) on a sofa-bed for an additional $25 charge. Fathoms does not permit roll-aways or air mattresses in rooms. Fathoms does not provide cribs. Fathoms provides trash removal and fresh towels daily, and a standard refresh after the third night. Additional housekeeping services are available upon request.

GENERAL. Fathoms has a zero-tolerance policy and has the right to refuse service or accommodation in the hotel or may remove a person who: while on the premises of the hotel acts in an intoxicated or disorderly manner; destroys or threatens to destroy hotel property or causes or threatens to cause a public disturbance; refuses or is unable to pay for accommodations or services. Fathoms may limit the number of persons who may occupy a particular guest room in the hotel and will only allow registered guests to use its facilities. A person who negligently or intentionally causes damage to the hotel or any furniture or furnishings within the hotel, shall be liable for damages observed by the hotel staff, including the hotel’s loss of revenue resulting from the inability to rent or lease rooms while the damage is being repaired.

ACCESSIBILITY. An ADA compliant guest room is available and should be reserved in advance. For more information, please contact the hotel.

PETS. We appreciate the special relationship between pets and their owners; however, pets are not allowed at Fathoms. This policy does not apply to guide dogs and service animals. Learn more here.

NOISE. Fathoms is located in the Hamlet of Port Washington. The Hamlet has a noise ordinance from 10:00 PM to 7:00 AM, which is strictly enforced. Guest(s) who do not comply with the ordinance when reminded by hotel staff will be asked to leave the property and will be charged for any remaining balance of their stay.

ALCOHOL. Alcoholic beverage service is restricted to those 21 years or older with valid identification.

NO SMOKING. Fathoms is a smoke free facility. If a smoking violation occurs in a room, the guest will be charged a $500 cleaning fee per room. Additional deep cleaning if required may incur an additional cleaning fee.

Call Us: 516.883.4800. Email Us: info@fathomshotel.com